Delete Account
& Data Request

Request deletion of your account and personal data. We will process your request within 30 days.

01 / Via the App
📱
Option 1 — Delete via the App

The easiest way is to delete your account directly from within the App:

  1. Open AI SnapExplain
  2. Go to Profile or Settings
  3. Tap Delete Account
  4. Confirm the deletion
02 / Via Email
📧
Option 2 — Request via Email

If you no longer have access to the App, send a deletion request to:

Please include in your email:

🗑️ Send Deletion Request
⚠️ Please note: Account deletion is permanent and cannot be undone. All your data including usage history will be permanently deleted within 30 days.
03 / Data Scope
🗑️
What data will be deleted?
👤 Account info (name, email)
📊 Usage history & AI request logs
💳 Subscription data (will be cancelled)
📱 Device ID associations
🔒
What data may be retained?
📈 Anonymized, non-identifiable usage statistics
🧾 Financial transaction records (as required by law)
01 / Melalui Aplikasi
📱
Opsi 1 — Hapus melalui Aplikasi

Cara termudah adalah menghapus akun langsung dari dalam Aplikasi:

  1. Buka AI SnapExplain
  2. Pergi ke Profil atau Pengaturan
  3. Ketuk Hapus Akun
  4. Konfirmasi penghapusan
02 / Melalui Email
📧
Opsi 2 — Permintaan via Email

Jika Anda tidak lagi memiliki akses ke Aplikasi, kirimkan permintaan penghapusan ke:

Sertakan dalam email Anda:

🗑️ Kirim Permintaan Penghapusan
⚠️ Perhatian: Penghapusan akun bersifat permanen dan tidak dapat dibatalkan. Semua data Anda termasuk riwayat penggunaan akan dihapus secara permanen dalam 30 hari.
03 / Cakupan Data
🗑️
Data apa yang akan dihapus?
👤 Informasi akun (nama, email)
📊 Riwayat penggunaan & log permintaan AI
💳 Data langganan (langganan dibatalkan)
📱 Asosiasi ID perangkat
🔒
Data apa yang mungkin tetap disimpan?
📈 Statistik penggunaan yang dianonimkan
🧾 Catatan transaksi keuangan (sesuai hukum)